Thread Details

 Connections aren't being saved between sessions


Post by Ed Park
Joined 2/28/2020
Posted 3/04/2020 8:20 PM

I am on the trial version of SOQL studio.   Everytime I close the app and restart, I lose all of the salesforce connections.  Is there a setting that will force the save or is this a OneDrive issue maybe?

Post by Administrator
Visual Software Systems
Joined 1/01/2016
Posted 3/04/2020 9:01 PM

Hi Ed,

Connections are automatically saved when the app shuts down.  They get saved to user.config file in Visual_Software_Systems,_\SOQLStudio* subfolder within your user AppData\Local folder.  If that folder is on OneDrive, then it could be a problem with that.  Generally, a user's AppData folder is located (hidden) on the system drive in the Users\{username} folder.  Are there any error messages in the Event log related to this?

Post by Richard Lenke
Joined 9/11/2023
Posted 9/18/2023 6:40 PM

I'm experiencing the same issue. I lose all of my Organizations in between sessions. I have an actual product key as well, not just the trial version.

Is there any way to resolve this?

Post by Administrator
Visual Software Systems
Joined 1/01/2016
Posted 9/18/2023 7:04 PM

Hi Richard,

Can you check to see if there is an error log and send it to our support email address? Logs are stored in a folder named "Logs" within the SOQL Studio installation folder, typically c:\users\<userid>\AppData\Roaming\Visual Software Systems LLC\SOQL Studio.  It's possible that the user.config file has some corruption in it.  You can try deleting the user.config file so that SOQL Studio will recreate it.  This is stored in a folder with a name that starts with "SOQLStudio.exe_Url_" within c:\users\<userid>\AppData\Local\Visual_Software_Systems,_ .  Delete that entire "\SOQLStudio.exe_Url_folder.  Start SOQL Studio, create a connection, exit SOQL Studio.  Start it up again and the connection should be there.

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