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The best way to get support is via the product forums. By posting your question or issue there, everyone can participate in the discussion and benefit from your support experience. We understand that there may be times when you do not want to use the forums. In those cases, send us an email. Regardless of which method you choose, we will do our best to answer all questions in a timely manner, usually within one business day. Help us to help you by only sending us your question once. There's no need to post in the forum and send an email.Support: product forums